Emotex
AI for Emotion & Sentiment Intelligence
AI That Feels – Understanding Customer Emotions in Real-Time
(For businesses that rely on customer satisfaction, sentiment tracking, and PR risk management.)
What Emotex Does
Emotex analyzes tone, urgency, and emotions in conversations, helping companies proactively respond to customer satisfaction and brand reputation risks.
How It Works (Step-by-Step Breakdown)
Step 1
AI listens to conversations, reviews, or calls.
Step 2
Identifies frustration, happiness, or urgency.
Step 3
Routes negative feedback to the right person for immediate action.
Step 4
Learns customer behavior to improve response time.
Example in Action:
Key Features
AI recognizes anger, frustration & urgency.
Customizes replies based on tone.
Alerts PR teams about brand-damaging posts.
Works across different languages.
Real-World Use Cases
01
Customer Support
Automatically prioritizes urgent complaints.
02
Social Media Teams
Flags brand sentiment changes.
03
HR
Detects employee dissatisfaction.
Newsletter
